First-Line Supervisors of Office and Administrative Support Workers
Also called: Supervisors of Office Support Workers
Directly supervise and coordinate the activities of clerical and administrative support workers.
Also called: Accounting Administrator, Accounting Clerks Supervisor, Accounting Director, Accounting Manager, Accounting Supervisor, Accounts Payable Manager
Median pay
$69,500
per year, U.S.
Pay range (10th–90th)
$45,610 – $104,710
People employed
1,436,680
Holland code
ECS
Enterprising · Conventional · Social
Updated October 2026 · Data: O*NET 31.0 and BLS OEWS May 2025 · How we match careers
Is this career right for you?
These are the things that stand out in this job compared with other U.S. jobs (O*NET 31.0 work context). Answer honestly.
- 1.Do you want the same hours every week?
- 2.Are you comfortable sitting at a desk most of the day?
- 3.Do you want to lead or coordinate other people’s work?
- 4.Do you prefer working indoors?
- 5.Are you happy talking and working with people most of the day?
- 6.Do you want a job with little physical risk?
The hard parts
- Tight deadlines are common
First-Line Supervisors of Office and Administrative Support Workers pay by state
Highest-paying states
Annual median pay by state (50 states and DC with published data). Source: BLS OEWS May 2025.
First-Line Supervisors of Office and Administrative Support Workers salary in every state →
What first-line supervisors of office and administrative support workers do
- 01Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- 02Resolve customer complaints or answer customers' questions regarding policies and procedures.
- 03Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
- 04Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
- 05Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
- 06Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Skills that matter most
- Reading Comprehension
- Active Listening
- Monitoring
- Speaking
- Critical Thinking
- Active Learning
Knowledge
- Administration and Management
- Customer and Personal Service
- English Language
- Administrative
- Computers and Electronics
Work styles that stand out
- Dependability
- Attention to Detail
- Cooperation
- Social Orientation
- Self-Control
Education and first steps
Share of workers by required education, as reported to O*NET.
How people get started
- Usually needs vocational training or an associate degree (O*NET Job Zone 3).
- Related work experience: over 4 years, up to and including 6 years.
- On-the-job training: over 6 months, up to and including 1 year.
Most common answers from O*NET 31.0 Education, Training and Experience.
Interest fit (Holland code)
O*NET occupational interest scores, scale 1–7. Take the Free Career Test to compare with your own.
Career changes
Change from first-line supervisors of office and administrative support workers
- Administrative Services Managers92% · +64%
- First-Line Supervisors of Non-Retail Sales Workers89% · +26%
- Gambling Managers82% · +34%
- Project Management Specialists82% · +47%
- General and Operations Managers82% · +52%
Change into first-line supervisors of office and administrative support workers
Jobs whose skills carry over best (skill match, their median pay).
- First-Line Supervisors of Personal Service Workers91% · $48,590
- Executive Secretaries and Executive Administrative Assistants90% · $76,590
- Human Resources Specialists89% · $75,940
- First-Line Supervisors of Retail Sales Workers87% · $48,520
- Spa Managers87% · $69,770
Majors that lead here
- Agricultural Business Technology/Technician
- Veterinary Administrative Services, General
- Veterinary Office Management/Administration
- Veterinary Reception/Receptionist
- Veterinary Administrative/Executive Assistant and Veterinary Secretary
- Medical Office Management/Administration
- Medical/Health Management and Clinical Assistant/Specialist
- Medical Reception/Receptionist
- Office Management and Supervision
- Customer Service Management
- E-Commerce/Electronic Commerce
- Administrative Assistant and Secretarial Science, General
From the NCES CIP 2020 to SOC 2018 crosswalk.