Jobs Similar to Customer Service Representatives
The careers below use the most similar skills, knowledge and work activities to customer service representatives, according to O*NET 31.0. The closest are Hotel, Motel, and Resort Desk Clerks, New Accounts Clerks and Credit Authorizers, Checkers, and Clerks.
Customer Service Representatives: $44,770 median pay · usual preparation: High school.
Updated October 2026 · Data: O*NET 31.0 and BLS OEWS May 2025 · How we match careers
The 20 most similar careers
| # | Career | Similarity | Median pay (vs. Customer Service Representatives) | Usual preparation |
|---|---|---|---|---|
| 1 | Hotel, Motel, and Resort Desk ClerksSame group | 83% | $35,070−22% | High school |
| 2 | New Accounts ClerksSame group | 83% | $47,670+6% | Training or associate |
| 3 | Credit Authorizers, Checkers, and ClerksSame group | 82% | $50,080+12% | High school |
| 4 | Eligibility Interviewers, Government ProgramsSame group | 82% | $54,210+21% | Training or associate |
| 5 | Interviewers, Except Eligibility and LoanSame group | 82% | $45,920+3% | Training or associate |
| 6 | Receptionists and Information ClerksSame group | 82% | $38,010−15% | High school |
| 7 | Loan Officers | 82% | $76,690+71% | Bachelor's degree |
| 8 | Insurance Claims and Policy Processing Clerks | 81% | $49,230+10% | High school |
| 9 | Correspondence ClerksSame group | 81% | $46,800+5% | High school |
| 10 | Tellers | 81% | $43,030−4% | High school |
| 11 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 81% | $47,540+6% | High school |
| 12 | Executive Secretaries and Executive Administrative Assistants | 81% | $76,590+71% | Training or associate |
| 13 | Bill and Account Collectors | 81% | $47,030+5% | High school |
| 14 | Human Resources Assistants, Except Payroll and TimekeepingSame group | 81% | $50,610+13% | Training or associate |
| 15 | Tax Examiners and Collectors, and Revenue Agents | 81% | $62,370+39% | Training or associate |
| 16 | Insurance Underwriters | 80% | $81,370+82% | Bachelor's degree |
| 17 | Loan Interviewers and ClerksSame group | 80% | $50,020+12% | Training or associate |
| 18 | Travel Agents | 80% | $50,160+12% | Training or associate |
| 19 | Brokerage ClerksSame group | 80% | $65,750+47% | Training or associate |
| 20 | Insurance Sales Agents | 80% | $62,280+39% | Bachelor's degree |
- 1Hotel, Motel, and Resort Desk Clerks
83% similar · $35,070 (−22%) · High school · Same group
- 2New Accounts Clerks
83% similar · $47,670 (+6%) · Training or associate · Same group
- 3Credit Authorizers, Checkers, and Clerks
82% similar · $50,080 (+12%) · High school · Same group
- 4Eligibility Interviewers, Government Programs
82% similar · $54,210 (+21%) · Training or associate · Same group
- 5Interviewers, Except Eligibility and Loan
82% similar · $45,920 (+3%) · Training or associate · Same group
- 6Receptionists and Information Clerks
82% similar · $38,010 (−15%) · High school · Same group
- 7Loan Officers
82% similar · $76,690 (+71%) · Bachelor's degree
- 8Insurance Claims and Policy Processing Clerks
81% similar · $49,230 (+10%) · High school
- 9Correspondence Clerks
81% similar · $46,800 (+5%) · High school · Same group
- 10Tellers
81% similar · $43,030 (−4%) · High school
- 11Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
81% similar · $47,540 (+6%) · High school
- 12Executive Secretaries and Executive Administrative Assistants
81% similar · $76,590 (+71%) · Training or associate
- 13Bill and Account Collectors
81% similar · $47,030 (+5%) · High school
- 14Human Resources Assistants, Except Payroll and Timekeeping
81% similar · $50,610 (+13%) · Training or associate · Same group
- 15Tax Examiners and Collectors, and Revenue Agents
81% similar · $62,370 (+39%) · Training or associate
- 16Insurance Underwriters
80% similar · $81,370 (+82%) · Bachelor's degree
- 17Loan Interviewers and Clerks
80% similar · $50,020 (+12%) · Training or associate · Same group
- 18Travel Agents
80% similar · $50,160 (+12%) · Training or associate
- 19Brokerage Clerks
80% similar · $65,750 (+47%) · Training or associate · Same group
- 20Insurance Sales Agents
80% similar · $62,280 (+39%) · Bachelor's degree
Similarity: weighted correlation of O*NET 31.0 transferable skills (35%), knowledge (25%), work activities (15%) and interests (15%). Pay and schooling do not change it. Pay change compares BLS May 2025 national medians; careers with only a broader BLS group wage are not compared. “Same group”: the same BLS occupation group (SOC minor group). Methodology
Similar jobs that pay more
Only careers that usually need no more preparation than customer service representatives.
- Credit Authorizers, Checkers, and Clerks82% similar · $50,080 (+12%)
- Insurance Claims and Policy Processing Clerks81% similar · $49,230 (+10%)
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive81% similar · $47,540 (+6%)
- Correspondence Clerks81% similar · $46,800 (+5%)
- Bill and Account Collectors81% similar · $47,030 (+5%)
Thinking of a career change?
Similar is not the same as a good next step. Our career-change list for customer service representatives also weighs pay drops and extra schooling, and puts jobs outside the field first.
Jobs that can lead here
Careers where customer service representatives is one of the best career-change matches (match score in brackets).
- Bill and Account Collectors (91)
- Insurance Claims and Policy Processing Clerks (91)
- Cashiers (90)
- Telephone Operators (88)
- Telemarketers (87)
- Travel Agents (87)
- Medical Secretaries and Administrative Assistants (86)
- Billing and Posting Clerks (85)
- Secretaries and Administrative Assistants, Except Legal, Medical, and Executive (85)
- Switchboard Operators, Including Answering Service (85)
Questions about jobs like customer service representatives
What jobs are most similar to customer service representatives?
By O*NET 31.0 data, the closest are Hotel, Motel, and Resort Desk Clerks (83% similar), New Accounts Clerks (83% similar), Credit Authorizers, Checkers, and Clerks (82% similar), Eligibility Interviewers (82% similar) and Interviewers (Except Eligibility and Loan) (82% similar).
Which jobs like customer service representatives pay more?
Among the 20 most similar careers, Insurance Underwriters ($81,370, +82%; usually a bachelor's degree), Loan Officers ($76,690, +71%; usually a bachelor's degree) and Executive Secretaries and Executive Administrative Assistants ($76,590, +71%; usually training or an associate degree) have the highest BLS median pay compared with customer service representatives ($44,770). Without more preparation than customer service representatives usually need: Credit Authorizers, Checkers, and Clerks, Insurance Claims and Policy Processing Clerks and Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.
How is the similarity percentage worked out?
We compare how important each transferable skill, knowledge area, work activity and interest area is in both jobs (O*NET 31.0 ratings) with a weighted correlation. 100% would mean the same profile. Unlike our career-change matches, pay and extra schooling do not lower the similarity on this page.