Customer service representatives build service orientation, time management and problem solving, skills insurance, sales and billing teams hire for. Of the 25 careers below, Insurance Claims and Policy Processing Clerks match best at 91%, and 20 of the 25 pay more than the $44,770 median.
Updated October 2026 · Data: O*NET 31.0 and BLS OEWS May 2025 · How we match careers
Sorted by skill match.
| # | Career | Skill match | Median pay | Pay change | Extra education |
|---|---|---|---|---|---|
| 1 | Insurance Claims and Policy Processing Clerks | 91% | $49,230 | +10% | None |
| 2 | Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | 90% | $69,990 | +56% | None |
| 3 | Bill and Account Collectors | 88% | $47,030 | +5% | None |
| 4 | Tellers | 85% | $43,030 | −4% | None |
| 5 | Office Clerks, General | 84% | $45,010 | +1% | None |
| 6 | Billing and Posting Clerks | 82% | $48,500 | +8% | None |
| 7 | Secretaries and Administrative Assistants, Except Legal, Medical, and Executive | 81% | $47,540 | +6% | None |
| 8 | Telemarketers | 81% | $35,450 | −21% | None |
| 9 | Counter and Rental Clerks | 80% | $41,300 | −8% | None |
| 10 | First-Line Supervisors of Retail Sales Workers | 79% | $48,520 | +8% | None |
Compared with Customer Service Representatives, median $44,770. Skill match is our estimate (0–99) from O*NET 31.0 skills, knowledge, work activities and interests, adjusted for preparation and big pay drops. Pay: BLS OEWS May 2025, national median.
How important each skill is in work as customer service representatives (O*NET importance, scale 1–5).
The gaps that show up most often across your top 10 matches.
Free and low-cost training: use the CareerOneStop training finder below.
Customer service means calming upset callers, solving problems against a timer and explaining policies clearly. O*NET rates service orientation at 4 out of 5 for this job, so claims, sales and collections roles rank high. Sales representatives of services use your phone and persuasion skills with higher pay. Billing and claims work uses the same systems and accuracy. The skills to add include quality control, troubleshooting and managing resources.
A concrete first step, the skills to add, and the hard parts of each job, from O*NET 31.0 education, training and work context data.
91% skill match · $49,230 · +10% pay
Quality Control Analysis · Time Management · Systems Analysis
90% skill match · $69,990 · +56% pay
Systems Analysis · Management of Financial Resources · Management of Material Resources
No work-context factor stands out as unusually hard in O*NET data.
88% skill match · $47,030 · +5% pay
Quality Control Analysis · Troubleshooting · Social Perceptiveness
If you want to stay close to what you do now, these roles are the nearest.
The closest matches are Insurance Claims and Policy Processing Clerks (91%), Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel (90%) and Bill and Account Collectors (88%), based on O*NET 31.0. Tellers (85%) and Billing and Posting Clerks (82%) are also close.
20 of the 25 matches pay more than the $44,770 median for customer service representatives. Postmasters and Mail Superintendents earn $96,660 (+116%), Gambling Managers earn $93,220 (+108%) and Executive Secretaries and Executive Administrative Assistants earn $76,590 (+71%), according to BLS May 2025 data.
Not for most options. 21 of the 25 matches usually need no more education than a customer service job, based on O*NET Job Zones. The other 4 usually need a certificate or associate degree, such as executive assistant roles.
In the same field, the nearest roles are Credit Authorizers, Checkers, and Clerks (92% match), New Accounts Clerks (88%), Order Clerks (86%) and Receptionists and Information Clerks (86%). Banking roles like new accounts clerk use the same skills with more regular hours.