Insurance Claims and Policy Processing Clerks
Also called: Insurance Claims Clerks
Process new insurance policies, modifications to existing policies, and claims forms. Obtain information from policyholders to verify the accuracy and completeness of information on claims forms, applications and related documents, and company records. Update existing policies and company records to reflect changes requested by policyholders and insurance company representatives.
Also called: Agency Service Representative (Agency Service Rep), Auto Claims Rep (Automotive Claims Representative), Auto Liability Claims Rep (Automotive Liability Claims Representative), Billing and Insurance Coordinator, Bodily Injury Claims Representative (Bodily Injury Claims Rep), Cancellation Clerk
Median pay
$49,230
per year, U.S.
Pay range (10th–90th)
$37,560 – $73,590
People employed
214,260
Holland code
CES
Conventional · Enterprising · Social
Updated October 2026 · Data: O*NET 31.0 and BLS OEWS May 2025 · How we match careers
Is this career right for you?
These are the things that stand out in this job compared with other U.S. jobs (O*NET 31.0 work context). Answer honestly.
- 1.Are you comfortable sitting at a desk most of the day?
- 2.Are you OK repeating the same tasks most of the day?
- 3.Do you want a job with little physical risk?
- 4.Do you want the same hours every week?
- 5.Do you prefer working indoors?
- 6.Do you want to stay at 40 hours a week or less?
- 7.Do you prefer doing your own work rather than directing others?
- 8.Are you comfortable following clear instructions?
The hard parts
- Tight deadlines are common
Insurance Claims and Policy Processing Clerks pay by state
Highest-paying states
Annual median pay by state (49 states with published data). Source: BLS OEWS May 2025.
Insurance Claims and Policy Processing Clerks salary in every state →
What insurance claims and policy processing clerks do
- 01Prepare insurance claim forms or related documents, and review them for completeness.
- 02Pay small claims.
- 03Calculate amount of claim.
- 04Post or attach information to claim file.
- 05Transmit claims for payment or further investigation.
- 06Contact insured or other involved persons to obtain missing information.
Skills that matter most
- Reading Comprehension
- Speaking
- Active Listening
- Critical Thinking
- Writing
- Monitoring
Knowledge
- Customer and Personal Service
- Administrative
- English Language
- Computers and Electronics
- Mathematics
Work styles that stand out
- Dependability
- Attention to Detail
- Integrity
Education and first steps
Share of workers by required education, as reported to O*NET.
How people get started
- Usually needs a high school diploma (O*NET Job Zone 2).
- Related work experience: over 1 year, up to and including 2 years.
- On-the-job training: over 1 month, up to and including 3 months.
Most common answers from O*NET 31.0 Education, Training and Experience.
Interest fit (Holland code)
O*NET occupational interest scores, scale 1–7. Take the Free Career Test to compare with your own.
Career changes
Change from insurance claims and policy processing clerks
- Correspondence Clerks93% · −5%
- Credit Authorizers, Checkers, and Clerks92% · +2%
- Billing and Posting Clerks91% · −1%
- Customer Service Representatives91% · −9%
- Title Examiners, Abstractors, and Searchers88% · +19%
Change into insurance claims and policy processing clerks
Jobs whose skills carry over best (skill match, their median pay).
- Correspondence Clerks93% · $46,800
- Billing and Posting Clerks91% · $48,500
- Customer Service Representatives91% · $44,770
- Bill and Account Collectors90% · $47,030
- Court, Municipal, and License Clerks90% · $48,700
Majors that lead here
- General Office Occupations and Clerical Services
From the NCES CIP 2020 to SOC 2018 crosswalk.