First-Line Supervisors of Gambling Services Workers
Also called: Supervisors of Gambling Services Workers
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Also called: Blackjack Pit Boss, Blackjack Supervisor, Cage Supervisor, Cardroom Manager, Cardroom Supervisor, Casino Floor Runner
Median pay
$63,820
per year, U.S.
Pay range (10th–90th)
$41,400 – $84,750
People employed
26,010
Holland code
ECR
Enterprising · Conventional · Realistic
Updated October 2026 · Data: O*NET 31.0 and BLS OEWS May 2025 · How we match careers
Is this career right for you?
These are the things that stand out in this job compared with other U.S. jobs (O*NET 31.0 work context). Answer honestly.
- 1.Do you enjoy serving customers or the public?
- 2.Are you OK repeating the same tasks most of the day?
- 3.Are you happy talking and working with people most of the day?
- 4.Are you OK being on your feet and moving most of the day?
- 5.Are you comfortable following clear instructions?
The hard parts
- Dealing with conflict is part of the job
- Long hours on your feet
- Tight deadlines are common
First-Line Supervisors of Gambling Services Workers pay by state
Annual median pay by state (39 states with published data). Source: BLS OEWS May 2025.
First-Line Supervisors of Gambling Services Workers salary in every state →
What first-line supervisors of gambling services workers do
- 01Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- 02Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- 03Perform paperwork required for monetary transactions.
- 04Respond to and resolve patrons' complaints.
- 05Greet customers and ask about the quality of service they are receiving.
- 06Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Skills that matter most
- Monitoring
- Active Listening
- Speaking
- Critical Thinking
- Reading Comprehension
- Writing
Knowledge
- Customer and Personal Service
- English Language
- Mathematics
- Administration and Management
- Computers and Electronics
Work styles that stand out
- Dependability
- Attention to Detail
- Integrity
- Cautiousness
- Social Orientation
Education and first steps
Share of workers by required education, as reported to O*NET.
How people get started
- Usually needs a high school diploma (O*NET Job Zone 2).
- Related work experience: over 4 years, up to and including 6 years.
- On-the-job training: anything beyond short demonstration, up to and including 1 month.
Most common answers from O*NET 31.0 Education, Training and Experience.
Interest fit (Holland code)
O*NET occupational interest scores, scale 1–7. Take the Free Career Test to compare with your own.
Career changes
Change from first-line supervisors of gambling services workers
- Gambling Managers93% · +46%
- First-Line Supervisors of Security Workers80% · −12%
- First-Line Supervisors of Office and Administrative Support Workers79% · +9%
- First-Line Supervisors of Retail Sales Workers79% · −24%
- Postmasters and Mail Superintendents77% · +51%
Change into first-line supervisors of gambling services workers
Jobs whose skills carry over best (skill match, their median pay).
- Gambling Cage Workers91% · $37,580
- Gambling and Sports Book Writers and Runners91% · $34,980
- Gambling Dealers89% · $34,320
- Gambling Change Persons and Booth Cashiers86% · $36,220
- Gambling Surveillance Officers and Gambling Investigators82% · $43,370
Majors that lead here
- Casino Operations and Services, General
- Casino Dealing
- Casino Management
From the NCES CIP 2020 to SOC 2018 crosswalk.