Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Also called: Activities Concierge, Chef Concierge, Club Concierge, Concierge, Concierge Security Officer, Conference Concierge
Median pay
$38,950
per year, U.S.
Pay range (10th–90th)
$31,620 – $57,570
People employed
49,240
Holland code
SEC
Social · Enterprising · Conventional
Updated October 2026 · Data: O*NET 31.0 and BLS OEWS May 2025 · How we match careers
Is this career right for you?
These are the things that stand out in this job compared with other U.S. jobs (O*NET 31.0 work context). Answer honestly.
- 1.Do you want to stay at 40 hours a week or less?
- 2.Do you want variety, with new tasks often?
- 3.Do you enjoy serving customers or the public?
- 4.Are you happy talking and working with people most of the day?
- 5.Do you want a job with little physical risk?
The hard parts
- Tight deadlines are common
Concierges pay by state
Annual median pay by state (46 states and DC with published data). Source: BLS OEWS May 2025.
What concierges do
- 01Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- 02Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- 03Provide directions to guests.
- 04Order flowers for guests.
- 05Make travel arrangements for sightseeing or other tours.
- 06Pick up and deliver items or run errands for guests.
Skills that matter most
- Active Listening
- Speaking
- Critical Thinking
- Monitoring
- Reading Comprehension
- Active Learning
Knowledge
- Customer and Personal Service
- English Language
- Administrative
- Transportation
- Administration and Management
Work styles that stand out
- Dependability
- Cooperation
- Social Orientation
- Empathy
- Adaptability
Education and first steps
Share of workers by required education, as reported to O*NET.
How people get started
- Usually needs a high school diploma (O*NET Job Zone 2).
- Related work experience: over 6 months, up to and including 1 year.
- On-the-job training: anything beyond short demonstration, up to and including 1 month.
Most common answers from O*NET 31.0 Education, Training and Experience.
Interest fit (Holland code)
O*NET occupational interest scores, scale 1–7. Take the Free Career Test to compare with your own.
Career changes
Change from concierges
- Reservation and Transportation Ticket Agents and Travel Clerks91% · +14%
- Hotel, Motel, and Resort Desk Clerks88% · −10%
- Receptionists and Information Clerks82% · −2%
- Counter and Rental Clerks81% · +6%
- Travel Agents81% · +29%
Change into concierges
Jobs whose skills carry over best (skill match, their median pay).
- Hotel, Motel, and Resort Desk Clerks88% · $35,070
- Reservation and Transportation Ticket Agents and Travel Clerks83% · $44,390
- Locker Room, Coatroom, and Dressing Room Attendants79% · $36,300
- Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop77% · $31,200
- Ushers, Lobby Attendants, and Ticket Takers77% · $32,910
Majors that lead here
- Culinary, Entertainment, and Personal Services, Other
From the NCES CIP 2020 to SOC 2018 crosswalk.